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Technische Regel
ONR CEN/TS 16880
Issue date: 2016 04 01
Service excellence - Creating outstanding customer experiences through service excellence (CEN/TS 16880:2015)
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectati...
Valid
Publisher:
Austrian Standards International
Format:
Digital | 31 Pages
Language:
German
| English
| Download GER/ENG
Optionally co-design standards:
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
ONR CEN/TS 16880
2016 04 01
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Technische Regel
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ONR CEN/TS 16880
2015 07 01
Service excellence - Creating outstanding customer experiences through service excellence (FprCEN/TS...
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