• help-support

Help & support

Here you will find answers to questions about products, services and applications from Austrian Standards.

General

Account & general functions

Once you have registered, Austrian Standards will verify your details and will usually activate the desired payment method within one working day.

If you have already registered, simply log in with your login details.

If you have forgotten your password or it no longer works, click on the "Login" button. Here you will find the option to reset your password. Enter the email address you used to register on the Austrian Standards website. We will send an email to this address with a link to create a new password. If you have not received an email, please check your spam folder.

You can find your user details in your account settings under "Meine Daten und Einstellungen". Please note that changes to these details require verification by Austrian Standards and are not immediately active for future orders. Austrian Standards usually implements changes within one working day.

If you cannot see the "Meine Daten und Einstellungen" menu item under "Einstellungen", please contact the administrator of your Austrian Standards application.

You may already be familiar with the option of using your social media account to log in to other online portals.

This is known as the single login principle, where just one user name and one password can be used to log in to a wide range of online applications.

With the "WKO.at SingleLogin" application, the Austrian Economic Chamber (WKO) has developed an application for the B2B sector that you can use to log in to our site more easily.

If you have an account with the WKO, you can log in to our customer area quickly and easily via "WKO.at SingleLogin" using your usual WKO password.

Here's how it works:

  1. Click on the "Login mit WKO" button.
  2. You will then be directed to the WKO page where you can enter your WKO login details.
  3. After successfully logging in, you will be taken back to our website automatically and can start using your desired application straight away.

You can find more information on the single login here.

Help develop standards

Normen-Entwurf-Portal (Draft standard portal)

You can find detailed instructions for all functions in our user guide (only in German).

After successfully logging in, you can switch between the applications activated for you in the "Mein Austrian Standards" menu.

To make comments and suggestions for changes to a document, first download the comments table. Add your comments and changes to the comments table and save the table locally. Then click on "Kommentartabelle hochladen" to submit your comments to Austrian Standards.

You will receive an email from us asking you to confirm your comments and changes and that they will be forwarded to the responsible committee. To do so, please follow the link in the email.

Click on "Entwurf im Shop kaufen" to go to the Austrian Standards online shop where you can purchase the selected draft standard straight away.

Purchase standards

effects 2.0

You can find detailed instructions for all functions in our user guide (only in German).

If you have the role of purchaser in your organisation and would like to purchase documents to be added to the effects 2.0 collection, please switch to "Gesamtbestand". Extensive filter and sorting functions are available within this collection of documents.

When ordering a document, you can specify whether it should be marked "Update-Info" or "Auto-Update". You can adjust your selection at any time by changing the option in the effects menu under "Update-Einstellungen".

Please note that any change to these options will change the effects infomailing or trigger a paid subscription for successor documents.

effects 2.0 is a software solution for companies, so defined user authorisations are in place. If you do not have order authorisation in the complete effects collection and would like to change this, please contact your effects administrator.

To create a list of documents in your effects 2.0 collection as an Excel file, you need administrator rights! Please select "Update-Einstellungen" in the effects menu and click on "Download Update Einstellungen (Gesamtliste)" to download an Excel file. It can take a few minutes to generate this file, as your documents are requested in real time.

As this notification is an important service of effects 2.0, it can only be deactivated by the administrator of the effects group.

The comparison service enables effects 2.0 users to make a simple comparison with the previous version of standards. This is often referred to as redlining. This allows you to react more quickly and efficiently to adapt your own products or services.

Please note:

  • The comparison is automatically generated by software. Austrian Standards accepts no liability for completeness and accuracy.
  • The contents of graphics are not compared.
  • The comparison service is available free of charge to all effects 2.0 basic and effects 2.0 premium users until further notice.

The comparison service is available for all documents (from all publishers) under the following conditions:

  • effects 2.0 basic or effects 2.0 premium
  • You also have the previous version of the standard in your portfolio
  • It is the same language version
  • Predecessor-successor documents are in a 1:1 relationship

The service is not available for drafts.

Access effects 2.0 as usual with your user data.

Open the details page of a document. If the criteria are met (see above), the ‘Comparison service’ button is displayed. The service opens a few seconds after you click on it.

The interactive view, also known as the ‘side-by-side’ view, enables a parallel view of both document versions. Both documents remain synchronised while you scroll. All changes are displayed in a list on the right-hand side of the screen.

The following colour code helps you to find your way around:

  • Red: Content has been removed
  • Green: Content has been added
  • Blue: Content has been moved

meinNormenPaket

Detailed instructions on all functions can be found in our user guide (only in German).

Help for Arch+Ing when using meinNormenPaket can be found in this user guide (only in German).

The trade association for your industry can help with registration and support relating to meinNormenPaket. You can find the contact details here:

Burgenland

Carinthia

Lower Austria

Upper Austria

Salzburg

Styria

Tyrol

Vorarlberg

Vienna

After successfully logging in, you can switch between the individual applications activated for you in the "Mein Austrian Standards" menu.

meinNormenPaket gives you access to the entire collection of ÖNORM standards as well as withdrawn ÖNORM standards, provided they are available as PDF files. It contains the following documents:

  • ÖNORM
  • ON rules (ONRs)
  • ÖNORM drafts
  • ÖNORM DIN
  • ÖNORM ISO
  • ÖNORM EN
  • and ÖVE documents in some packages

You can store the number of documents agreed with the trade association for your industry in meinNormenPaket.

All documents in your individual standards package are automatically reviewed and updated by Austrian Standards every 14 days.

meinNormenAbo

No, credit will not be granted towards subscription fees for standards already purchased.

This note indicates that the standard is referred to in a legal text and that there is a link to the corresponding law.

To access your content (and also your comments), you need a valid user agreement (a valid subscription). The right of use expires upon termination of the user agreement.

meinNormenRadar

You can find detailed instructions for all functions in our user guide (only in German).

You will find a search screen on the meinNormenRadar homepage. You can search by document number, title or term. A full-text search is used to look for your search term in the full text of the standard, and

the result of your search is displayed as a meinNormenRadar timeline. You can see the status of every standard found based on your search in the selected timeline.

Use the zoom function to change the timeline from the default two-week view to a monthly, quarterly, annual or two-year view. You can use the arrows to move backwards and forwards in the timeline.

This view gives you an overview of when the selected documents have undergone a status change or when changes will be made in the future.

If you save your search query as a bookmark, the search result is updated automatically when you access the bookmark and you will not miss any changes.

You will receive an email notification when changes are made to the bookmark. When saving the bookmark, you can specify the intervals at which you would like to be notified.

Lesesaal

You can find detailed instructions for all functions in our user guide (only in German).

After successfully logging in, you can switch between the individual applications activated for you in the "Mein Austrian Standards" menu.

Under "Auswahl Lesesaal Dokumente" you can view which documents are available to you. The number in brackets indicates how many documents are in this folder.

Here you will find the entire collection of standards, regulations and all other items from our online shop. You can use all the usual search and filter options from the online shop.

When searching in the entire collection, you will see documents that are in your Lesesaal portfolio as well as documents from the entire collection. The documents from the Lesesaal can be easily identified by the icon and are available in full text.

You cannot place any orders in the Lesesaal as the portfolio has been selected centrally by your educational institution. If you are interested in additional documents, please order directly from us. To do so, simply use our contact form.

myCommittee Wi-Fi Standards Access

"myCommittee Wi-Fi Standards Access" gives people working on committees an easy way to search for and read the ÖNORM and ONR standards they need, including drafts and historical documents.

This service is only available if you are connected to the Austrian Standards Wi-Fi (WLAN) and logged in to your "myCommittee" account.

We would be happy to help you if you need assistance working with the tool. Please contact your committee manager with any other questions.

Our Customer Service Team is happy to assist with any technical issues.

Add-on services

Seminar papers & theses

If you are dealing with standards as part of your academic work, we are happy to help you with questions such as:

  • Have I presented the facts correctly?
  • Where can I search in documents?
  • What is the standardisation process like?
  • How can I find qualified interviewees?

You can find a guide to citing standards here (only in German).

Enquiry about seminar papers and theses

Please contact us using the form and we will do our best to support you.

Persönliche Daten

Can't find the answer to your question?

Send us your question using the contact form and we will get back to you within one working day.
 
If you need faster assistance due to an urgent matter, you can reach our support team on +43 1 21300-300.
Customer Service employees make calls via headset.

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