Employees in the call centre

May we be of assistance?

Do you have a question or feedback for us? We are here to help!

Simply fill in the fields below. We will get back to you within one working day.

Tip: Additional information will help us find a better solution for you more quickly.

If you are a student looking for support with your academic work, please visit our Help Page.

Here you can upload screenshots, documents and images to help clarify your request.
Persönliche Daten

For urgent matters, you can also send an email to [email protected] or call us on +43 1 213 00 0.

Welcome to
Austrian Standards

How to find the House of Standards and Innovation

Address and opening hours

Austrian Standards
Heinestrasse 38
1020 Vienna

Our Customer Area is open at the following times:

  • Monday to Thursday from 8am to 4:30pm
  • Friday from 8am to 2:30pm

Specialist publications can be purchased from the House of Standards during these times and you can use our online shop around the clock.

You can view standards free of charge (in accordance with Article 8 (2) NormG 2016) at the following times:

  • Monday to Thursday from 8am to 3pm
  • Friday from 8am to 1pm

Parking

You may use our car park (charges apply).

Please take your ticket upon entry and pay at the ticket machine near the lift on the first basement level before exiting.

  • Payment options: Cash, debit or credit card
  • Parking fee: 3 euros per hour or 20 euros for a day ticket

Opening hours:

  • 7:30am to 5:30pm (Monday to Thursday)
  • 7:30am to 3:30pm (Friday)

Entry outside these times is not possible. Entry is not permitted for LPG vehicles.

If you need accommodation for your stay, we have a list of nearby partner hotels with special rates.