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Norm

ÖNORM ISO 10014

Issue date: 2024 09 15

Quality management systems - Managing an organization for quality results - Guidance for realizing financial and economic benefits (ISO 10014:2021)

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The ...
Valid
Publisher:
Austrian Standards International
Format:
Digital | 26 Pages
Language:
German | English | Download GER/ENG
This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to: a) monitor and manage trends in key performance metrics; b) take improvement action based on the observed metrics. This document is directed specifically to the top management of an organization. This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations. This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.
ÖNORM ISO 10014
2024 09 15
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Norm
ÖNORM ISO 10014
2007 10 01
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ÖNORM ISO 10014
2006 09 01
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Norm