ÖNORM EN ISO 41012

This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights: — essential elements in FM sourcing processes; — FM roles and responsibilities in sourcing processes; — development processes and structures of typical agreement models. This document is applicable to: — strategic processes related to service and support functions for the core business; — development of FM strategies; — development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; — development of FM information systems; — FM education and research; — organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).