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Norm
ISO/IEC 20000-1:2011
Issue date: 2011 04 12
Information technology — Service management — Part 1: Service management system requirements
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, re...
Withdrawn: 2018 09 14
Publisher:
International Organization for Standardization
Format:
Digital | 26 Pages
Language:
English
Currently valid:
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO/IEC 20000-1:2011 can be used by:
- an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
- an organization that requires a consistent approach by all its service providers, including those in a supply chain;
- a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
- a service provider to monitor, measure and review its service management processes and services;
- a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
- an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.
ISO/IEC 20000-1:2018
2018 09 14
Information technology — Service management — Part 1: Service management system requirements
Norm
ISO/IEC 20000-1:2011
2011 04 12
Information technology — Service management — Part 1: Service management system requirements
Norm
↖
ISO/IEC 20000-1:2005
2005 12 14
Information technology — Service management — Part 1: Specification
Norm
Norm
Issue date :
2018 09 14
Information technology — Service management — Part 1: Service management system requirements