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Norm
ÖNORM EN ISO 18295-2
Issue date: 2017 11 01
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently...
Valid
Publisher:
Austrian Standards International
Format:
Digital | 13 Pages
Language:
German
| English
| Download GER/ENG
ICS
This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1.
This document is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.
ÖNORM EN ISO 18295-2
2017 11 01
Customer contact centres - Part 2: Requirements for clients using the services of customer contact c...
Norm
↖
ÖNORM D 1020
2001 08 01
Call Centre Services - Requirements for the service and the provision of the service of Call Centres...
Norm
Norm
Issue date :
2017 07 06
Customer contact centres — Part 1: Requirements for customer contact centres
Norm
Issue date :
2017 07 06
Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres
